About Us
About Beamon Technologies
Beamon Technologies is a support and solution service company to transform the operations and deliver information technology as a service (ITaaS). Our company consists of various domain experts with innovative services, support and solution. Beamon Technologies is serving more than 24 clients in the North East States
The company was founded in 2014, through its core processing system, recognized provider of technology support & solutions.
Our Vision
To become a leading value-adding resource for our clients by providing support service and solution systems.
Our Mission
To provide best in class of information technology knowledge based services and solutions with state-of-the art innovations to achieve qualitative excellence in customer satisfaction.
Our Scope
To our knowledge we provide the best practices in the industry with innovative ideas and deliver the services with quality solutions for our client. We help them to optimize their downtime by providing quality support service, minimize inefficiencies and security solution. Enhance system reliability and security of information system by adopting the necessary measures and practices, such as quality service, lower risk of data loss, generic availability of system and data,etc. The broad objective of our scope is to ensure that:
- 24*7 Service Desk for the logging of Incident, Problem and Services Request for Laptop, Desktop, Printer, Scanner,UPS, etc.
- Coordinate with customer to schedule on-site technical support visit in response to an logged Incident or Service Request.
- Dispatch appropriate Level 2 or Level 3 technician (s) in response to an escalated Incident or Service Request.
- Troubleshoot and diagnose Incidents/Problems for reported devices, including removing and/or repairing physically broken or inoperable devices.
- Preventative maintenance and Break/Fix services on locally attached and network printers, and miscellaneous peripherals including out of scope hardware components,if authorized by the County.
- Appropriate tests of the resolved/repaired device to ensure it is operating appropriately with all installed software's.
- Restore work area to pre-repair condition.
- Obtain End User acknowledgment for completion of Service Request.